Assistant Store Manager

Department: Retail

Supervisor: Store Manager

BASIC FUNCTION

Assumes responsibility for the store site in the absence of the Store Manager. Assist in planning, coordination, and direction of daily activities related to the successful operations of a Goodwill store.

JOB DUTIES AND RESPONSIBILITIES

Assists with the orientation, training, development and coaching of store staff. Participate in interviewing candidates for entry level retail roles. Completes hiring process and ensures successful orientation and onboarding on new hires in absence of the Store Manager. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill.

Ensures daily operations that meet or exceed expectations including but not limited to:

• Goodwill policies and procedures are communicated and enforced. Communicates problems and concerns with the Store Manager or Retail District Director (RDD) and/or Employee Relations representative in the absence of the Store Manager.
• Sufficient daily inventory of raw donations to meet all store production goals.
• Donor doors are open and able to accept donations during all business hours.
• Appropriate and consistent use of SAP Warehouse Management System (WMS) to accurately account for and track containers by type of product (i.e. raw, processed, 2^nd sort, etc.). Meet all system compliance standards.
• Achievement of daily/weekly production and sales goals and utilization of SITW reports to continually monitor employees' production against goals; adjusts production and other operational practices while maintaining efficiencies to meet goals by following all established standards and guidelines.
• Maximize used goods processing though the proper application of GKA established techniques.
• Consistent rotation of all merchandise in accordance with store rotation schedule.
• Meet goals of submitting high quality donations to E-commerce.
• Adhere to all guidelines for New Goods inventory tracking and management.
• Proper visual merchandising, cleanliness and organization of the sales floor.
• Maintain appropriate appearance, housekeeping and work environment of all internal and external areas of the facility.

Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, balancing cash drawers, bank deposits, payroll and production records, and staff schedules.

Represents Goodwill in a positive manner by providing excellent customer service at all times to external and internal customers.

Ensures compliance with all asset protection policies and procedures; and proper cash handling including enforcement of cash register procedures and submission of required reports. Reports concerns and problems to RDD and Loss Prevention Department in the absence of the Store Manager.

Ensures a culture of safety so all working conditions and procedures are being performed in a safe manner and adheres to all safety guidelines to safeguard the workplace and minimize injuries/accidents. Timely completion and submission of all accident reports. Ensures all hazardous waste procedures are followed. Report any safety concerns to the RDD and Regional Safety Director in absence of the Store Manager.

Supports and promotes organizational programs and special events as required.

Communicates progress, problems, and concerns to the Store Manager.

POSITION OVERSIGHT

This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.

Customer Service Coordinator

Donor Service Representative

Lead Donor Service Representative

Merchandise Processor

Retail Key Holder Associate

Sales Associate

Utility Associate

JOB SPECIFICATIONS

• High school diploma or equivalent and one (1) year related experience required.
• One year supervisory experience required. (For internal applicants, one (1) year supervisory experience may be waived if the internal applicant successfully completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Employee Relations.)
• Previous retail experience preferred.
• POS and basic computer experience preferred.
• Must possess a valid driver's license and reliable vehicle or reliable transportation.
• Ability to speak, hear, read, and write and have basic business math skills.
• Ability to use business equipment such as phone, POS terminals, Charge card terminals, fax, printer/scanner.
• Must have math and computer/technology skills.
• Ability to stand most of the day.
• Ability to stoop, bend, crawl and climb.
• Ability to lift up to 50 pounds occasionally and up to 30 pounds frequently.
• Must be able to work a flexible schedule to include weekends and evenings with emphasis on working alternate schedules to Store Manager.
• Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.